You need a single point of contact who understands your environment, explains the priorities clearly, and remains available when IT becomes an obstacle.
RAPHAEL-AMATO supports small organisations that want reliable IT without building an in-house IT department.
Raphaël Amato, your single point of contact
As an IT technician and systems administrator, I have 15 years of experience in user support, Microsoft 365 environments, workstations, servers and Synology NAS systems.
My role is not to multiply technical solutions. It is to make decisions understandable: what is urgent, what can wait, the risk involved and the budget to plan for.
A straightforward approach: prevent, protect and support
Reliable IT depends on regular maintenance, verified backups and useful documentation—not only on troubleshooting once everything has already stopped working.
- Prevent: monitor equipment, track updates and address alerts.
- Protect: check backups, secure accounts and reduce common vulnerabilities.
- Support: resolve incidents remotely or on site, depending on the contract.
- Explain: provide clear reports and prioritised recommendations.
Services designed for small organisations
I work with tradespeople, retailers, professional practices, associations, small local authorities and small businesses with 2 to 30 users.
You retain direct contact and a clear view of the work carried out, without unnecessary jargon or oversized solutions.
Local presence, remote support
Based in Roussines, I primarily work in Charente and within a radius of approximately 50 kilometres. Remote support also makes it possible to handle many requests beyond this area, depending on the contract.
Tools selected to maintain control
Atera centralises monitoring, inventory, tickets, patch management and remote assistance. Synology Active Backup for Business provides the backup foundation for compatible equipment. Access, procedures, changes and restorations are documented to maintain reliable long-term follow-up.
Let’s discuss your IT environment.
Arrange an initial conversation with Raphaël.