Reliable IT is not simply about fixing failures. It must be monitored, protected and maintained before incidents disrupt your work.
I support small businesses, professional practices, associations and small local authorities that want to entrust their IT to a single point of contact, available remotely and on site as required.
Proactive monitoring: detect issues before downtime
With Atera, I maintain a clear overview of your IT estate and act on early warning signs before they become disruptive.
- Centralised inventory of monitored workstations and equipment.
- Alerts covering system health, disk space and essential services.
- Tracking of updates and security patches.
- Automated routine maintenance where appropriate.
- Action history and easy-to-read reports.
Controlled backups: make sure restoration really works
A backup is useful only if it runs correctly and the data can be restored. Synology Active Backup for Business centralises protection for compatible workstations, physical servers and virtual machines.
- Scheduling adapted to your operations and data volumes.
- Job monitoring and alert handling.
- Restoration of files, volumes or complete machines.
- Periodic restoration tests, depending on the selected plan.
- Optional replication or secondary off-site copy.
A copy stored only on your premises remains exposed to theft, physical damage and certain cyberattacks. Off-site protection is assessed according to risk and budget.
User support: one contact and clear follow-up
You know who to contact, and every request retains a history. I handle everyday incidents, explain the work performed and help you make sound decisions.
- Support by telephone, email or support portal.
- Secure remote assistance.
- Diagnosis and resolution of everyday incidents.
- Support for Windows workstations, Microsoft 365, servers and Synology NAS systems.
- On-site intervention depending on the contract and geographical area.
Cybersecurity and continuity: reduce essential risks
- Multi-factor authentication and account protection.
- Regular updates and reduction of common vulnerabilities.
- Review of permissions and administrator access.
- Endpoint protection and user awareness.
- Infrastructure documentation and a simplified recovery plan.
A five-step onboarding process
- Discussion: understand your working practices, pain points and priorities.
- Assessment: inventory the existing environment and prioritise risks.
- Proposal: define the scope, service plan and any options.
- Implementation: deploy the tools, backups and documentation.
- Follow-up: measure, report and improve progressively.
Would you like to know where to start?
Describe your environment and request an introductory assessment.