Reliable IT is not simply about fixing failures. It must be monitored, protected and maintained before incidents disrupt your work.
I support small businesses, professional practices, associations and small local authorities that want to entrust their IT to a single point of contact, available remotely and on site as required.
Proactive monitoring: detect issues before downtime
With Atera, I maintain a clear overview of your IT estate and act on early warning signs before they become disruptive.
- Centralised inventory of monitored workstations and equipment.
- Alerts covering system health, disk space and essential services.
- Tracking of updates and security patches.
- Automated routine maintenance where appropriate.
- Action history and easy-to-read reports.
Data backup and restoration
Synology Active Backup for Business can back up compatible workstations and restore files, folders or an entire compatible workstation from a usable backup. Frequency, retention and scope are set in the quotation.
- Essentiel: optional backup at €39 net per month for up to 3 workstations. Initial setup from €179 net under the agreed scope.
- Sérénité: backup included for compatible workstations within the agreed scope, up to 7 monitored workstations.
- Pilotage: backup and periodic restore testing included under the contract, up to 15 monitored workstations.
- Incident restoration of files, folders or an entire compatible workstation from a usable backup is charged separately at €65 net per hour, subject to an accepted quotation, outside included support hours.
- Technical work is charged in 30-minute increments, subject to an accepted quotation. Automatic data transfer is not continuous intervention time.
- Periodic backup task checks are not included. The customer checks available task results and reports failures.
- Equipment and media are not included: the customer must supply the NAS, backup disks and recovery media (USB drives, CDs/DVDs). No hardware is sold or supplied.
- Initial setup, travel and secondary off-site copies are quoted separately. Recovery from failed storage media is excluded.
User support: one contact and clear follow-up
You know who to contact, and every request retains a history. I handle everyday incidents, explain the work performed and help you make sound decisions.
- Support by telephone, email or support portal.
- Secure remote assistance.
- Diagnosis and resolution of everyday incidents.
- Support for Windows workstations, Microsoft 365, servers and Synology NAS systems.
- On-site intervention depending on the contract and geographical area.
Cybersecurity and continuity: reduce essential risks
- Multi-factor authentication and account protection.
- Regular updates and reduction of common vulnerabilities.
- Review of permissions and administrator access.
- Endpoint protection and user awareness.
- Infrastructure documentation and a simplified recovery plan.
A five-step onboarding process
- Discussion: understand your working practices, pain points and priorities.
- Assessment: inventory the existing environment and prioritise risks.
- Proposal: define the scope, service plan and any options.
- Implementation: deploy the tools, backups and documentation.
- Follow-up: measure, report and improve progressively.
Would you like to know where to start?
Describe your environment and request an introductory assessment.
Monthly support allowances of 1, 3 or 6 hours cover ordinary remote support, outside separately charged incident restoration.