Find answers to the most common questions before choosing a support plan.
What types of organisations do you support?
I support tradespeople, retailers, professional practices, associations, small local authorities and small businesses with 2 to 30 users that do not have an in-house IT department.
Do you work remotely or on site?
Both. Most everyday requests can be resolved remotely, reducing response times. On-site visits are arranged according to the geographical area, the contract and the priority level.
What is Atera?
Atera is the platform used to monitor equipment, centralise the inventory, receive alerts, track patches and tickets, and provide remote assistance. It helps identify certain issues before they interrupt your work.
How do you protect backups?
Synology Active Backup for Business can back up compatible workstations, physical servers and virtual machines. Backup frequency, retention, NAS capacity and restoration tests are defined during the assessment. A secondary or off-site copy can provide additional protection.
Is a backup on a NAS enough?
Not always. A single copy stored on the same premises may be affected by theft, physical damage or a cyberattack. The appropriate level of protection depends on the value of the data, the available budget and the required recovery time.
Is support unlimited?
No. Each plan includes a clearly defined amount of support time. Projects, hardware, travel, licences and services outside the plan are quoted separately.
Do the stated times refer to resolution?
No. They indicate the target initial response during the service hours defined in the contract. Resolution time depends on the nature of the incident, equipment availability and, in some cases, third-party suppliers.
Do the displayed prices include VAT?
The amounts shown are the net amounts payable. VAT is not applicable pursuant to Article 293 B of the French General Tax Code, subject to continued eligibility for the French VAT exemption scheme.
How does a working relationship begin?
A free 30-minute introductory discussion helps clarify your requirements. Where necessary, an initial audit then establishes the inventory, risks, priorities and contract scope. Its price is provided before any work begins.
Do you work only in Charente?
Local on-site services are provided around Roussines, mainly in Charente and within a radius of approximately 50 kilometres. Remote support may also be available beyond this area.
Is your question not listed here?
Contact me and describe your requirements.