Choose the level of support that matches your IT estate, your risks and the amount of assistance you need.
All three plans provide a single IT point of contact and a clear monthly budget. The net prices below are indicative launch prices; the quotation always confirms the scope, support hours and target initial response times.
Essentiel (Essential) — €179 net / month
For monitoring a small IT estate and providing an initial level of support.
- Up to 3 workstations.
- Atera monitoring and inventory.
- 1 hour of remote support per month.
- Target initial response: within the working day.
- Review every six months.
- ABB backup is an optional €39 net per month, excluding setup.
- With the backup option, Incident restoration of files, folders or an entire compatible workstation from a usable backup is charged separately at €65 net per hour, subject to an accepted quotation, outside included support hours.
- Equipment and media are not included: the customer must supply the NAS, backup disks and recovery media (USB drives, CDs/DVDs). No hardware is sold or supplied.
Sérénité (Peace of Mind) — €289 net / month
For stronger prevention and day-to-day user support.
- Up to 7 workstations.
- Atera monitoring and patch management.
- ABB backup included for compatible workstations in the agreed scope.
- 3 hours of remote support per month.
- Target initial response: within 4 business hours.
- Quarterly review.
- Incident restoration of files, folders or an entire compatible workstation from a usable backup is charged separately at €65 net per hour, subject to an accepted quotation, outside included support hours.
- Equipment and media are not included: the customer must supply the NAS, backup disks and recovery media (USB drives, CDs/DVDs). No hardware is sold or supplied.
Pilotage (Managed IT) — €399 net / month
For delegating day-to-day management of a small IT estate.
- Up to 15 workstations.
- Atera inventory, alerts, patches, tickets and reports.
- ABB backup included for compatible workstations in the agreed scope.
- Periodic restore testing included at the frequency and scope stated in the contract.
- 6 hours of remote support per month.
- Target initial response: within 2 business hours.
- Monthly review and recommendations.
- Incident restoration of files, folders or an entire compatible workstation from a usable backup is charged separately at €65 net per hour, subject to an accepted quotation, outside included support hours.
- Equipment and media are not included: the customer must supply the NAS, backup disks and recovery media (USB drives, CDs/DVDs). No hardware is sold or supplied.
Getting started or meeting a one-off requirement
- Introductory assessment: 30-minute discussion and needs qualification — free of charge.
- Initial audit: inventory, risk analysis, backups and action plan — €290 to €590.
- Workstation setup: preparation, updates, security and data transfer — €120 to €180.
- One-off intervention: remotely or on site — €65 to €85 per hour.
- Baseline security setup: accounts, MFA, updates and backup — quotation required.
Options for your environment
- Microsoft 365 administration.
- Advanced endpoint protection.
- NAS replication or a secondary off-site copy.
- User security awareness.
- Inventory, documentation and a simplified recovery plan.
VAT not applicable pursuant to Article 293 B of the French General Tax Code. Licences, third-party subscriptions, travel and services outside the plan are detailed in the quotation where applicable. RAPHAEL-AMATO does not sell hardware: any required equipment is purchased directly by the Customer from the supplier of their choice.
Unsure which plan to choose?
Request a free introductory meeting.
Backup and restoration option for Essentiel
€39 net per month for up to 3 compatible workstations. Essentiel with the option totals €218 net per month, excluding setup.
- Initial setup: €179 net, subject to a quotation, for up to 2 hours of remote work on an already operational NAS. Agent and task configuration, verification of the first backup and a file restore test. Additional work is quoted separately.
- Backup scheduling and retention are set in the quotation, subject to available capacity and device connectivity.
- Incident restoration of files, folders or an entire compatible workstation from a usable backup is charged separately at €65 net per hour, subject to an accepted quotation, outside included support hours.
- Restoration is charged in 30-minute increments of €32.50 net for technical work only. Automatic data transfer is not continuous intervention time.
- No periodic backup task checks are included. The customer checks available task results and reports failures.
- The periodic restore test under Pilotage remains included and is distinct from incident restoration.
- Initial deployment for Sérénité and Pilotage is quoted separately. Off-site copies and travel are excluded unless expressly ordered.
- Equipment and media are not included: the customer must supply the NAS, backup disks and recovery media (USB drives, CDs/DVDs). No hardware is sold or supplied.
- Restoration requires an available usable backup. Recovery from failed storage media is excluded. Response targets are initial handling targets, not guaranteed restoration completion times.